Receptionist / Administrator

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Introduction to the role

Synexa Life Sciences is committed to achieving transformation and will take it’s EE plan and targets into consideration during the selection process.

Job Purpose

The primary objective of the Receptionist/Administrator is to serve as the interface between the company and its internal and external stakeholders/visitors/service providers in a professional manner that positively affect their perception or call/visit experience. Furthermore, this role will provide administrative support to Shared Services unit when necessary.

DUTIES may include, but are not limited to:

  • Efficiently answer a multi-line switchboard and direct calls to their destination without delay; monitoring and opening the security gate and front door; welcoming and greeting visitors/clients/service providers; accepting, signing and checking all deliveries and post.
  • Attend and deal with face to face and telephonic inquiries.
  • Maintain the staff and visitors’ logbook and ensure that they sign the logbook and adhere to safety protocols in terms of sanitizing, doing temperature controls, wearing of masks and contact tracing when entering the premises.
  • Determine the nature and purpose of external visitors and direct persons to the correct destinations.
  • Provide information to assist visitors or refer them to appropriate contacts either in the company or elsewhere.
  • Be aware of staff movements in and out of the organisation.
  • Take and relay messages efficiently.
  • Sort and distribute incoming mail and co-ordinate the couriers as and when required.
  • General administrative support for the Shared Services unit.
  • Provide refreshments for meetings as requested by Exco and management.
  • Perform office “GLP” duties such as maintaining the reception area, ensuring that the reception area and meeting room always looks neat and tidy.
  • The list of task and responsibilities is not exhaustive.

Qualifications & Experience

  • Grade 12 or equivalent
  • Proficiency in using Microsoft Office including Excel, Word and Outlook.
  • Experience in an office environment.
  • Experience in managing switchboard, reception and administration/clerical duties.
  • Excellent oral and written communication skills.
  • Operating the switchboard, scanners, fax machines and printers.
  • Must possess good interpersonal skills

Core Competencies

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